SITHA by SheJobs - Shipping & Delivery Policy

By registering as a SITHA Partner and tapping “I Agree” you confirm that you have read, understood, and accept the following terms in full.

SITHA is a marketplace that connects customers with verified partners. Product listings in the SITHA App are promotional - SITHA does not fulfil or deliver products on behalf of partners. Partners (sellers) are responsible for packing, shipping, delivery and returns for product orders, unless otherwise agreed in writing. SITHA supports order tracking, dispute resolution and escrow-style payment flow where applicable.

Partner/Seller:Individual or business listing products or services on SITHA.
Product Order:Purchase of a physical product displayed by a partner on SITHA.
Fulfillment:The end-to-end process of packing, shipping and delivering a Product Order.

Order Confirmation:Once a customer places a Product Order, the partner must confirm fulfillment within the timeframe displayed on the product page. Partners must mark the order as “Shipped” in the partner portal and provide courier/tracking details.
Best practice:partners should update status within 24 to 48 hours of order placement.
Packaging & Labeling:Partners are responsible for safe, secure packaging with clear labels (recipient name, address, phone, order ID). Fragile goods should be marked accordingly.

Visibility: Showcase your products to customers within the app
Support:Provide platform and technical assistance for listing and managing products.

Partners choose the shipping carrier and service (standard, expedited, same-day) for each Product Order.
Partners must provide the customer with tracking information once the order is shipped. Where partners use marketplace-recommended carriers, they should follow that partner onboarding process. Marketplace best practice encourages partners to integrate courier APIs for automatic tracking updates.

Estimated Dispatch Time:Shown on the product page. Typical windows: 24 to 72 business hours for dispatch.
Estimated Delivery Time:Depends on origin and destination and the chosen shipping service. Partners should provide realistic ETAs and update the listing when stock locations change. Customers should expect business-day exclusions and public-holiday delays.

Shipping charges (if any) are displayed at checkout. Partners may set shipping fees or offer free shipping conditions. SITHA does not set shipping fees for partners unless using a platform fulfilment program. Partners are responsible for applicable taxes on the sale.

Partners must provide tracking numbers; the platform will show tracking status to the customer.
SITHA will automatically email/SMS customers for the following events: Order placed, Order shipped (with tracking), Out for delivery, Delivered, and any delivery exceptions. This reduces disputes and improves customer experience.

Damaged on Arrival:Customer must report damage within 48 hours of delivery and upload photos. The partner and customer should attempt resolution (replacement, refund, or partial refund). If unresolved, SITHA will mediate.
Lost Shipments/Not Delivered:If tracking shows failed delivery or lost package, partners must coordinate with courier and update customer within 48 to 72 hours. If the parcel is confirmed lost, partner should refund or reship per the customer's choice. SITHA may step in if partner is unresponsive.

Return Window:Unless specified differently on the product page, partners should accept returns within the stipulated period (e.g., 7 to 14 days from delivery) for defective or not-as-described items. Partners must clearly state return conditions on product pages.
Return Shipping Costs:Return shipping for defective/wrong items is borne by the partner. For buyer-remorse returns, partners may choose to charge return shipping; this must be clearly stated at listing and checkout.
Refund Timing:Once returned goods are received and verified, refunds should be processed within 3 business days. Where SITHA holds payments in escrow, SITHA will release refunds per the payout schedule after confirmation.

Partners must comply with export/import laws and disclose customs duties and taxes for international orders. SITHA is not responsible for customs, duties, or delays attributable to carrier or customs clearance. Partners should indicate whether they ship internationally on product pages.

SITHA and partners are not liable for delivery delays caused by events outside reasonable control (natural disasters, strikes, pandemics, extreme weather, carrier failures, regulatory changes). Partners should communicate delays promptly via the partner portal.

Provide accurate delivery address and contact number at checkout.
Inspect delivered goods and report any damage promptly (within 48 hours).
Follow return instructions and ship items back with tracking when returns are approved.

Failure to meet these obligations may lead to temporary suspension and dispute escalation.

If partner and customer cannot resolve an issue, either party can raise a dispute on the SITHA app. SITHA's operations team will review transaction logs, tracking data and communications and propose a resolution within 5 business days.

For shipping or delivery issues, customers and partners can reach SITHA Support: