SITHA by SheJobs – Cancellation & Refund Policy

    1. Introduction
      At SheJobs – SITHA, we aim to provide a trusted and seamless service experience for both customers and service providers. We understand that plans may change, and cancellations or refunds may be necessary in certain situations. This policy outlines our guidelines for cancellations, refunds, and dispute resolution.

    2. Cancellation Policy
      2.1 Cancellation by Customers
        Customers can cancel a booked service as per the following conditions: Free Cancellation: If canceled 8 hours or more before the scheduled service time, no cancellation fee will be charged.
        Partial Refund: If canceled between 2 to 8 hours, a 50% cancellation fee will apply to compensate the service provider.
        No Refund: If canceled less than 2 hours before the service or in case of a no-show, the full service amount will be charged.
      2.2 Cancellation by Service Providers
        If a service provider cancels a confirmed booking, the customer will receive a full refund. Service providers with multiple cancellations may face account review, temporary suspension, or removal from the platform.
      2.3 Cancellation Due to Unforeseen Circumstances
        In rare cases where a cancellation is necessary due to: Unavailability of a service provider, or Operational/logistical challenges from SITHA, a full refund will be issued, or the service may be rescheduled at no extra cost.

    3. No-Show Policy
      3.1 Customer No-Show
        If a customer is unavailable at the service location without prior notice, the booking will be marked as a no-show, and no refund will be issued.
      3.2 Service Provider No-Show
        If a service provider fails to show up for a scheduled booking, the customer will receive a full refund, and the provider’s account will be subject to review.
        If a service provider fails to show up, SITHA will make every effort to arrange a replacement immediately. If a suitable replacement is unavailable, the customer will receive a full refund with no additional charges.

    4. Refund Policy
      4.1 Refund Eligibility
        Customers are eligible for a refund under the following conditions: Service provider cancellation. Significant service quality issues, as verified by our support team. Failed service completion due to valid reasons (e.g., service provider unable to proceed, lack of required tools).
      4.2 Refund Process & Timelines
        Refund Requests: Customers must submit a refund request within 48 hours of the service. Refund Evaluation: The SheJobs support team will review the request and gather necessary information from both parties. Approval & Processing: If the refund is approved, the amount will be: Credited to the original payment method (within 5-7 business days), or Issued as SITHA credits for future bookings, if preferred.
      4.3 Partial Refunds
        In cases where a service was partially completed but unsatisfactory, a partial refund may be issued based on a review of the situation.

    5. Dispute Resolution
      5.1 Filing a Dispute
        If a customer or service provider has concerns about a completed service, a dispute can be raised by:
        Contact SITHA by SheJobs Support via the app or website within 48 hours of the service. Providing necessary evidence (e.g., images, chat history, service details).
      5.2 Resolution Process
        The SheJobs team will review the dispute, speak with both parties, and attempt an amicable resolution within 7 business days. If an agreement cannot be reached, the final decision will be made based on SheJobs’ policies.

    6. Special Conditions & Exceptions
      6.1 Refund Denial Cases
        Refunds will not be issued in the following cases: Customer dissatisfaction due to personal preference, where the service was delivered as per the listing. Failure to provide necessary access, tools, or prerequisites for the service. Violations of SheJobs’ Terms & Conditions by the customer.
      6.2 Emergency Situations
        In exceptional cases (e.g., medical emergencies, natural disasters), SheJobs may override standard cancellation policies and issue a refund or reschedule at its discretion.

    7. Policy Modifications
      SITHA by SheJobs reserves the right to modify or amend this policy at any time. Users will be notified of any significant changes via email, app notifications, or website updates.
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